Privacy Policy

PRINTIVIRA is a digital marketplace specializing in premium downloadable 3D STL files and other digital design assets. As an online-only business, we deliver digital products securely through our website and trusted payment providers.

We collect the minimum information needed to complete your order, deliver your files, and answer your messages:

• Email address, used to send your order confirmation and download links (collected by our checkout provider, Gumroad, at purchase).

• Name and email address, plus any message you choose to include, when you contact us through our contact form or by email.

We do not run customer accounts on this site, and we never ask for or store a username or password here.

All payment information is handled entirely by Gumroad, our payment provider. We never see, access, or store your payment card details.

Payments are processed securely by Gumroad (gumroad.com), our trusted third-party merchant of record. PRINTIVIRA never sees, accesses, or stores your complete credit card or payment details on our servers. Gumroad handles order records, taxes where applicable, and receipts under its own privacy policy.

We collect information only through:

• The email address (and order details) associated with your Gumroad checkout

• The name, email, and message you submit via our contact form (delivered to us through FormSubmit) or by direct email

• Standard cookies and measurement tools that operate while you browse the site (see Cookies below)

Your purchase is completed on Gumroad, which acts as merchant of record. Your order email, order number, and product purchased are retained by Gumroad as required for payment processing, tax and accounting records, and to keep your download links working.

On our side, we receive your order email so we can deliver support if you ever need help with a download. We do not build marketing profiles from order data.

We use your email address to:

• Deliver your order confirmation and download links

• Provide customer support

• Send important service-related messages about your order

With your permission, we may send you occasional product updates and offers. You may unsubscribe at any time.

We never sell your personal information, and we use it only for the purposes described in this policy.

We do not sell your personal information.

We share your information only with the third parties strictly required to run the store and serve your order:

• Gumroad (gumroad.com) - payment processing, order records, receipts, and file delivery

• FormSubmit (formsubmit.co) - relays contact-form messages to our support inbox

• Google - Google Analytics / gtag measurement of site visits and ad performance

• Meta Platforms - the Meta (Facebook) Pixel for measuring and improving our advertising

• Our email delivery service, to send download links and support replies

• Legal authorities when required by law

These providers process data under their own privacy policies and are required to protect your information appropriately.

Our website uses two kinds of cookies and similar local storage:

• Essential storage that keeps the site working correctly and remembers your preferences.

• Measurement cookies from Google Analytics and the Meta Pixel, used to count visits, understand which pages perform best, and measure whether our ads lead to purchases.

You can manage or disable cookies through your browser settings. You can also opt out of Google Analytics with Google's official opt-out browser add-on, control ad personalization in Google Ads Settings, and manage Meta ad preferences or Off-Facebook Activity from your Facebook account settings.

Our website is not directed to children under the age of 13.

We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us at [email protected] and we will delete it promptly.

If you access our website from outside the country where our services are operated, your information may be transferred to and processed in other countries.

Where required, we implement appropriate safeguards to protect international data transfers.

We take reasonable technical and organizational measures to protect the small amount of information we handle, including:

• Secure encrypted connections (SSL)

• Secure servers

• Restricted access to customer information

• Regular security monitoring

Although no online system is completely secure, we continually work to safeguard your information.

We retain information only as long as necessary:

• Order data is retained by Gumroad under its own records policy (payments, tax, working download links)

• Your order email is kept on our side only for support and essential communications

• Contact-form messages are kept only while we handle your request and for any follow-up support after it

• Measurement cookies operate per the retention windows set by Google Analytics and Meta

You can request deletion of your email address from our support records at any time via [email protected].

Depending on your location, you may have the right to:

• Access your personal information

• Correct inaccurate information

• Request deletion of your personal data

• Restrict or object to certain processing, including ad personalization

• Withdraw your consent at any time

• Opt out of marketing communications

To exercise any of these rights, please contact us at [email protected]. If you are in the EEA or UK, you may also lodge a complaint with your local data protection authority.

You may unsubscribe from promotional emails at any time by clicking the Unsubscribe link included in our emails.

Please note that we may still send important service-related messages regarding your orders or downloads.

We may update this Privacy Policy from time to time.

Any changes will be posted on this page along with the updated Last Updated date. We encourage you to review this policy periodically.

If you have any questions regarding this Privacy Policy or your personal information, please contact us.

Email: [email protected]

We will respond to your request as soon as reasonably possible.